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| Title | Bridging the Customer-Developer Understanding About the Scope of Custom Information Systems in Evolution Projects: A Field Experiment |
| Authors | Anelis Pereira-Vale, Fabiane Benitti, Maira Marques, Daniel Perovich, Sergio Ochoa |
| Publication date | 2026 |
| Abstract | Counting on software product specifications is essential to evolve these systems in future projects. Some of these specifications, e.g., product or project scope definitions, must be understandable to non-technical stakeholders because they must validate and agree on them before using them in product development. Unfortunately, these specifications tend to utilize technical nomenclature that limits the participation of customer team members in several activities. In previous work, the authors showed that canvas-based specifications can address this limitation. However, such a proposal was never evaluated in industrial settings. Therefore, this paper reports on a field experiment that examines the impact of canvasbased specifications in three agile evolution projects, involving 19 members of the development team and six participants on the customer side. The study evaluated whether these specifications help stakeholders, especially non-technical stakeholders, understand and monitor the scope of projects, and whether they support shared understanding between customer and development team representatives. The results indicate that these specifications more clearly capture the current and planned status of a product throughout its development or evolution. Consequently, it helps increase the engagement of the customer team and improve the collaboration between customers and developers. |
| Pages | 243-249 |
| Conference name | International Conference on Software Engineering Research, Management and Applications |
| Publisher | IEEE Computer Society Press (Los Alamitos, CA, USA) |
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