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Title Bridging the gap between decisions and their implementations
Authors Marcos R. S. Borges, José A. Pino, Renata M. Araujo
Publication date 2004
Abstract Decisions are frequently sent to implementers without much detail. It should not be a surprise,
then, that results are not as expected. The lack of accompanying information and a common context
produces wrongly implemented or lost decisions. This paper proposes a solution to this problem based on
computer technology. In particular, a combination of tools including shared workspaces, process
modeling with workflow and a discussion tool, is proposed. A case is used to illustrate the problem and
its solution.
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Pages 153-165
Conference name CRIWG 2004
Publisher Springer-Verlag (Berlin/Heidelberg, Germany)